Refund policy
Refund Policy
At VIARAWELL, we want you to feel confident when shopping with us.
Returns
We accept return requests within 30 days of delivery.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
To request a return, please contact us before sending any item back. We will provide return instructions if your request is approved.
Please do not send products back without contacting us first.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.
Please include your order number and clear photos or videos showing the issue so we can review your request.
If approved, we may offer a replacement or refund depending on the situation.
Non-Returnable Items
For hygiene and safety reasons, certain personal-use products may not be eligible for return once opened or used.
Items marked as final sale are also not eligible for return.
Refunds
Once we receive and inspect your approved return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please note that your bank or payment provider may require additional time to process and post the refund.
Shipping Costs
Original shipping charges are generally non-refundable unless the product arrived damaged, defective, or incorrect.
Customers may be responsible for return shipping costs unless otherwise stated by our support team.
Order Cancellations
If you need to cancel or change an order, please contact us as soon as possible.
We cannot guarantee cancellation once an order has entered processing or has already shipped.
Contact Us
If you have questions about returns or refunds, please contact our customer support team through the Contact page on VIARAWELL.com.